3. Privacy Policy

Last updated: 10 September 2026

1. Who We Are

MineKai is operated by:

Eternity Group OÜ
Registry code: 16486246
Registered address: Õismäe tee, Tallinn, Estonia
Email: [email protected]

For personal data processed in connection with MineKai, Eternity Group OÜ acts as the data controller where it determines the purposes and means of processing.

2. Information We May Collect

Depending on how you use MineKai, we may process information including:

• account username and identifiers;
• Minecraft username and UUID;
• email address;
• IP address;
• account and login information;
• server activity and gameplay-related information;
• purchase and order history;
• transaction identifiers and payment status;
• support communications;
• moderation and account enforcement records;
• browser, device, and technical information;
• website usage and analytics information;
• cookie and consent information.

We do not normally receive or store your complete payment card details when payments are processed directly by third-party payment providers such as Stripe or PayPal.

3. Why We Process Personal Data

We may process personal data to:

• create and manage accounts;
• provide the MineKai Services;
• process and fulfil purchases;
• maintain virtual balances and purchased items;
• provide customer support;
• prevent fraud and abuse;
• secure our website and game infrastructure;
• enforce our Terms and server rules;
• investigate technical problems;
• maintain transaction and accounting records;
• comply with legal obligations;
• analyse and improve the Services;
• measure website performance and, where applicable and permitted, marketing effectiveness.

4. Legal Bases

Depending on the processing activity, we may rely on:

Performance of a contract — where processing is necessary to provide your account, purchases, or other requested Services.

Legal obligations — where we must retain or process information for accounting, taxation, consumer protection, or other legal requirements.

Legitimate interests — for purposes such as securing the Services, preventing fraud, maintaining the integrity of the server, and improving our Services, where those interests are not overridden by your rights.

Consent — where consent is required, for example for certain non-essential cookies or marketing activities.

5. Payments

Payments may be processed through third-party payment providers including Stripe and PayPal.

These providers may receive information required to process your payment, prevent fraud, comply with financial regulations, and manage disputes.

MineKai may receive transaction information such as the payment status, transaction identifier, amount, currency, customer information, and payment-related metadata.

Stripe explains that transaction data can include information such as customer details, transaction amount/status, purchased items, tax information and refund or dispute information.

6. Sharing of Personal Data

We may share personal data with service providers where reasonably necessary to operate MineKai, including providers of:

• payment processing;
• hosting and infrastructure;
• website security and DDoS protection;
• analytics;
• email services;
• customer support;
• accounting or professional services.

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to establish, exercise, or defend legal claims.

We do not sell personal data in the ordinary meaning of selling customer databases for money.

7. International Transfers

Some service providers may process information outside Estonia or the European Economic Area.

Where required, we use appropriate safeguards for international transfers of personal data in accordance with applicable data protection law.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining security, resolving disputes, and complying with accounting, taxation, and other legal obligations.

Different categories of information may therefore have different retention periods.

9. Your Rights

Depending on applicable law, you may have rights including the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of personal data in certain circumstances;
• request restriction of processing;
• object to certain processing;
• receive certain personal data in a portable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection supervisory authority.

These rights may be subject to legal exceptions.

10. Children's Privacy

MineKai is not intended to collect personal data from children in circumstances prohibited by applicable law.

Where consent from a parent or guardian is legally required for a particular processing activity, appropriate consent must be obtained.

11. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy when our Services or legal obligations change.

The latest version will be published on this page together with its effective date.

13. Contact

For privacy-related requests:

Eternity Group OÜ / MineKai
Email: [email protected]