Refund Policy • MineKai

1. Digital Purchases

MineKai sells digital content and services that are delivered electronically to your MineKai account.

These may include virtual currency, ranks, cosmetics, crates, subscriptions, and other in-game digital content.

Because these products are digitally delivered, different refund and withdrawal rules may apply compared with physical goods.

2. Change of Mind

Where permitted by applicable law, purchases of digital content are generally not refundable after the digital content has been correctly delivered and performance has begun with the required consent and acknowledgement.

For consumers who have a statutory right of withdrawal, MineKai will comply with that right.

Where applicable, before immediate delivery begins, you may be asked to expressly consent to delivery beginning during the withdrawal period and acknowledge the resulting loss of your right of withdrawal as provided by applicable law.

3. When You May Be Eligible for a Refund

You may be eligible for a full or partial refund where, for example:

you were charged more than once for the same transaction;
payment was successfully completed but the purchased content was not delivered;
the wrong digital content was delivered due to an error attributable to MineKai;
the purchased digital content is defective or materially does not conform to what was advertised and we cannot reasonably correct the issue;
a refund is otherwise required under applicable law.

Where possible, we may first attempt to correct a technical or delivery problem.

4. Account Suspensions and Bans

Being suspended or banned from MineKai because of a violation of the Terms of Service or server rules does not by itself create an entitlement to a refund for digital content that was already correctly supplied.

This does not limit any mandatory rights you may have under applicable law.

5. Virtual Currency and Used Content

Where permitted by law, virtual currency or digital items that have already been spent, consumed, transferred, opened, redeemed, or otherwise used are generally not eligible for voluntary refunds.

Mandatory consumer rights remain unaffected.

6. Subscriptions

Where MineKai offers recurring subscriptions, the renewal terms and price will be displayed before purchase.

Cancelling a subscription prevents future renewals but does not normally refund a subscription period that has already begun, except where required by applicable law.

7. How to Request a Refund

Please provide:

your MineKai username;
Minecraft username where relevant;
email associated with the purchase;
order or transaction ID;
purchase date;
reason for the request.

Never send us your complete credit card number, password, or payment account credentials.

We will review the request and respond within a reasonable period.

8. Payment Provider Disputes

If you experience a problem with a purchase, we encourage you to contact MineKai support first so that we have an opportunity to resolve it.

This does not restrict your legal right to contact your bank, Stripe, PayPal, a consumer protection authority, or another appropriate dispute resolution body.

9. Statutory Rights

Nothing in this Refund Policy excludes or limits statutory consumer rights that cannot legally be waived.